Many businesses grapple with a fundamental misunderstanding when implementing artificial intelligence: the critical distinction between simple AI tools and comprehensive AI agent platforms. While desktop tools like ChatGPT or Claude offer single-user enhancements for creative tasks, code generation, or research, they lack the autonomy and scalability required for enterprise-level operations. We clarify that true "agentic AI" involves agents operating autonomously, often triggered by system events, without constant human interaction. This crucial shift necessitates platforms, frameworks, and workflow engines that enable AI to perform specific tasks, roles, and interact with various stakeholders like customers, vendors, or internal software, moving far beyond a single-user experience.