Every raia agent is built for conversation first, so it naturally works wherever your customers are—on your website’s live-chat, by text message, through email, over the phone, inside your mobile app, or plugged into your existing software.
With just a few clicks you can turn any of these channels on, and the same agent continues the dialogue seamlessly if a customer switches from chat to SMS or picks up the phone. That means one consistent brand voice, always on and always up-to-date, without the hassle of juggling separate tools for each line of communication.
With raia, every chat, text, email, or call funnels into one living conversation record. The platform keeps a running history—who said what, on which channel, and when—so you can pick up any thread exactly where it left off. Behind the scenes, raia stores key details as memory, allowing the agent to remember preferences, previous questions, and important documents the next time someone reaches out. That unified timeline means smoother hand-offs, richer personalization, and crystal-clear insight into the entire customer journey.
raia’s open REST API makes it simple to plug the conversational agent into your existing systems. In just a few lines you can call an endpoint to have the agent send a personalized SMS, fire off an email, or launch a voice call—passing along the recipient, message prompt, and any data you want the agent to reference.
Webhooks and callback URLs let your app hand incoming texts, emails, or calls back to raia, so the same agent processes the reply and keeps the conversation thread intact. This event-driven design means you can trigger outreach from your CRM, workflow engine, or e-commerce platform and be instantly ready to handle the responses, all without rebuilding your tech stack.
