Building production-ready AI agents demands far more than prompt tweaks and an API key—it requires a lifecycle platform that handles data ingestion, multi-channel delivery, human-feedback loops, governance, and ongoing version control. raia unifies all of that in one stack: Launch Pad turns business know-how into deployable agents without code, Copilot lets subject-matter experts test and tune those agents in real time, and Mission Control deploys them across chat, SMS, email, and voice while logging every action for SOC 2-grade compliance.
raia’s Launch Pad makes it easy to build and manage AI Agents powered by OpenAI models. Users can customize an agent’s role, skills, and data sources through a simple, no-code interface, while maintaining full control over training, updates, and integrations. It turns complex AI development into a fast, secure, and manageable process for businesses.
With raia you can launch an enterprise-grade AI agent without writing a single line of code: open Launch Pad’s wizard, choose a role template, point to your knowledge sources, and toggle on the pre-built skills—live chat, SMS, email, calendar, webhooks, and more.
The platform automatically spins up long-term memory, tracks every user and conversation thread, and attaches secure vectors of your documents so the agent can recall context on demand. Need new capabilities? Just activate another skill or upload fresh training material; raia indexes, versions, and deploys the update in minutes, keeping your agents current without developer involvement.
raia’s modular Skills system allows users to easily extend the capabilities of their AI Agents by adding prebuilt or custom Skills that provide specialized functionality. This plug-and-play approach gives Agents true "agency"—the ability to take meaningful action—by enabling seamless integration with external systems (like CRMs or calendars), enhanced communication (via email, SMS, and APIs), persistent memory (for storing context across interactions), and advanced training logic (like conditional responses or document analysis).
Additionally, auditing Skills provide visibility into decisions and actions taken by the Agent, ensuring transparency and control. By layering Skills, users can rapidly evolve their AI Agents into powerful, autonomous digital workers tailored to specific business needs.
raia equips Admins with powerful tools to monitor and manage AI Agent performance through a centralized conversation dashboard. From this interface, Admins can view every interaction the Agent has had, complete with a generated summary, performance score, and the ability to leave human feedback on individual messages.
This feedback loop enables continuous improvement and fine-tuning of the Agent's responses. For organizations with compliance and audit requirements, raia ensures that all conversations are securely logged and stored, providing a complete historical record that can be accessed at any time. This combination of transparency, oversight, and traceability supports both quality assurance and regulatory compliance.
With the Raia platform’s Launch Pad, users can easily upload documents and provide specific instructions to train their AI Agent. The intuitive interface allows users to drag and drop files—such as PDFs, Word documents, and spreadsheets—directly into the platform. Once uploaded, users can enter natural language instructions that guide the AI on how to interpret and use the content for accurate responses.
These instructions can include context, rules, or preferred answer styles, enabling the Agent to deliver responses aligned with company standards or end-user expectations. This streamlined process empowers users to quickly train and deploy intelligent agents without needing technical expertise.
raia provides real-time reporting that gives users complete visibility into their AI Agent’s performance across every interaction. The platform tracks and displays detailed analytics on all conversations, including message history, user interactions, and resolution outcomes. It also monitors token consumption, helping teams understand how resources are being utilized across different assistants and use cases.
Additionally, raia breaks down usage by communication channel—such as SMS, email, and live chat—allowing businesses to evaluate engagement and effectiveness in each medium. These insights enable data-driven decisions, optimization of workflows, and proactive management of platform costs.
