Offshoring became a major trend for many businesses, particularly in tech and customer support, as a way to access a global talent pool and significantly reduce labor costs. The hosts explain that this shift, which involved sending knowledge-based jobs overseas, was a bold move for business owners. While it offered cost savings, it also came with challenges like maintaining a consistent level of quality, overcoming cultural barriers, and dealing with the logistical complexities of managing remote teams.The hosts argue that AI is now creating a new, more efficient alternative to traditional offshoring.

They suggest that AI is the new offshore, offering a way to get the perks of outsourcing—like saving money and scaling quickly—without the usual problems. For example, AI can be used to handle tier-one customer support, back-office workflows, and even junior development tasks. By deploying an AI agent, a company can automate routine work, freeing up human employees to focus on more complex tasks.